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Communication Management Processes

This section mentions link to difference between management terminologies or difference between various Project management terms.

This page describes Communication Management. It covers communication management processes, communication methods and communication channels. The processes include identify stakeholders, plan communications, distribute information, manage stakeholder expectations and report performance.

As we know communication is very important for people to communicate. Communication Management is about keeping everybody in the loop. Communication helps people involoved in the project to know about status of the project. This will keep all stay on the same page. This way everyone will have information they will need to resolve any issues. Hence project will keep moving as planned.

Following are the anatomies of the communication.

Sender(Encoding) -> MEDIUM as CHANNEL(+Noise) -> Receiver(Decoding)

Sender:The person who needs to initiate the communication.
Encoding:Modifying a message so that it can be sent.
Medium:The thing used to transmit the message.
Noise:Something that interferes with the message.
Receiver:The person who gets the message.
Decoding:Modifying a message that has been sent so that it can be decoded/understood.
Feedback:A response to a message.

Figure mentions inputs and outputs for the communication management knowledge area.

Communication Management deals with following processes:
•  Identify stakeholders
•  Plan communications
•  Distribute information
•  Manage stakeholder expectations
•  Report performance

Communication Management

Communication Methods

In order to have clear and concise communications, the project manager must handle communications in a well structured manner by selecting the form of communication that is best for the situation. Communications happens within the team and within organization. It also occurs outside of the organization i.e. with customer. A decision regarding whether the communication needs to be formal or informal, written or verbal needs to be made for each instance of communication. Following are when these different communication methods are used:

•  Formal Written: Complex problems, project plan,project charter, legal documents, blueprints
•  Informal Written: Memos, e-mail, sticky notes
•  Formal Verbal: Presentations, speeches
•  Informal Verbal: Meetings, conversations

Other communication methods are as follows:
•  Nonverbal communication: gestures, facial expressions, physical appearance while communicating the message.
•  Paralingual communication: It is the tone and pitch of your voice when you are talking to people.
•  Feedback: It is when you respond to communication.

Communication Channels

The communication channels can be calculated by following formula.
Number of channels = N*(N-1)/2
Where N equals the number of people.